We understand that plans can change, and we want to provide flexibility whenever possible while ensuring WITness Success can continue delivering exceptional experiences for our community. Registration fees directly support venue commitments, food and beverage, speaker expenses, technology, printed materials, and other event costs. This policy is intended to balance flexibility for attendees with the financial commitments required to produce successful events.
This policy applies to paid registrations or tickets for participation in WITness Success programs and events, whether held in person or online, including conferences, bootcamps, galas, webinars, workshops, and similar offerings, unless a specific offering states otherwise.
This policy does not apply to donations or merchandise purchases. Donations are non-refundable. Merchandise purchases are governed by any applicable merchandise policy.
If you’re unable to attend, we encourage you to first consider transferring your registration to another individual or donating the value of your registration to support WITness Success and our mission.
When those options are not feasible, registrants may request a refund through forty-five (45) days prior to the event start date or the event-specific refund deadline, if applicable, whichever occurs sooner.
Approved refunds will be issued for the amount paid, less any non-refundable payment processing fees incurred by WITness Success.
After the applicable refund deadline, registration fees become non-refundable.
Refunds will not be issued after the applicable refund deadline due to illness, injury, family emergencies, travel disruptions, weather, visa issues, schedule changes, speaker changes, or other personal circumstances.
Cancellation of a registration does not automatically constitute a refund request. Refund requests must be submitted in accordance with this policy.
Transfer eligibility is determined by the registration type or discount code applied at the time of registration. Registrations designated as transferable may be transferred to another individual at any time prior to or during the event. Registrations designated as non-transferable may not be transferred without prior approval from WITness Success.
While WITness Success will make every reasonable effort to accommodate last-minute transfers, certain personalized materials or event benefits may not be available due to production timelines or inventory limitations.
If WITness Success cancels an event, registrants will be notified of the available refund options.
If WITness Success postpones, reschedules, or materially changes an event, registrations will automatically transfer to the updated event. Registrants who are unable to attend under the revised event details may contact WITness Success to discuss available options, including a refund request.
All refund, transfer, and donation requests must be submitted by the original purchaser via email to support@witnesssuccess.com.
To help us process your request as quickly as possible, please include:
Approved refunds will generally be processed within ten (10) business days using the original method of payment.